Below you will find a list of our most frequently asked questions. If you’re having trouble, please review the below questions first. If you can’t find an answer to what you’re looking for, please contact us, we’re happy to help.
Will recoil hurt my smartphone?
No. We have delivered thousands of Inteliscope PROs. Customers have shot hundreds of thousands of rounds through .22LRs, 12-gauge shotguns, .308’s, AR-15s—semi and full-auto, and we have yet to receive a single complaint due to recoil damage. We have not tested on a .50 Cal however, we are working towards this. For more information on this question, please read this article: Will Recoil Hurt my Smartphone?
Do I need to re=zero Inteliscope after I take the phone off?
No. There is a tool in the sight in window that allows you to line up an arrow with a feature on the mount. This allows you to put the phone in exactly the same place after removing it so you don’t need to sight it in every time. Also, we recommend using a phone case with a flat back, otherwise it can rock a little when you attach it which can cause problems with accuracy. Download the Manual to learn how to sight-in the Inteliscope App.
Can I record video with all the heads-up display information?
Yes you can. With the latest Inteliscope app – Just select the video tab in settings, tap the video you want to record, and select “send” in the upper right corner. You will receive an email with a YouTube link including the complete video.
You will receive an email with a YouTube link including the complete video.
Are there other apps I can use with Inteliscope?
The Inteliscope app is great for tactical ranges and for shooting around corners without exposing your head but not much good for long ranges just because it is limited by the phone optics… Some are better than others. I like to use it with a free bullet drop calculator called Spot-On for long-range, with my glass scope on top and my phone on the side.
There are literally thousands of other apps that can do everything from animal calls to locating your buddies on a map. We suggest a few apps in this article: 7 Smartphone Hunting Apps We Recommend
How do I get my purchased reticles to show up?
If you have purchased any of our reticles from the reticle library but they are not showing up, just tap the “ALL” button in the top right corner of the “Optics” tab in the “Settings” menu and then tap any one of the reticles shown below. In the top right corner tap the “Buy Now” button. On the next screen select the bottom choice to upload all your purchased reticles.
Can I zoom in with the Inteliscope app?
Yes. Simply tap the reticle at the center of the screen, select the level of zoom you like, and tap the black numbers to return to shooting mode.
The app is upside down. How do I fix that?
This is a common issue that is easy to fix. Go into your smartphone’s display settings (not the Inteliscope’s settings) and toggle the feature that allows auto rotation.
My app is not working right. What is the problem?
99.9% of the time a customer has any trouble with the app not working quite right it is due to the version of operating system. Please check to see you are running the latest operating system. Install the latest OS on your phone to fix the problem. If you are running the latest OS, try deleting the app and reinstalling it. You may also want to try restarting your phone.
Does the app use wind measurements from web-based sources? If so, what sources?
How much is the Inteliscope app?
What reticle options are available? Will options be added to the app?
Does the reticle hold zero? Should the phone be removed and reattached?
You can remove the phone and replace it on the mount and it will hold zero. For the PRO version, use the slider bar in the settings screen to set the smartphone in the same location each time. For the iOS version, ensure that you use the same mounting holes each time.
How do you zero the reticle?
Shoot a group of rounds and measure the distance to the target center in X and Y, then adjust the group using the zeroing tool in the settings menu.
How do I set bullet drop compensation?
Tap the reticle. Using the scrolling wheel, set the estimated distance to the target (in yards). Tap the screen again and the BDC calculator will adjust the drop by moving the reticle accordingly.
I can’t see the screen in bright sunlight. Do you have any suggestions?
Can this system handle the forces of real or simulated full auto?
Can I use this with my Galaxy Note?
Yes, The Inteliscope Pro will work with the Galaxy Note. However, if you put it in a case, it will be too tall to fit. We currently support phones (or phones in cases) that are 3.2″ or shorter.
What version of the app is required?
For iOS, version 6. for Android, version 3.
My mount becomes loose when I fire my rifle.
This issue was due to insufficient screw torque on some early units. We have made design adjustments to fix the problem. Please do not use it and contact us right away. We will exchange it at no cost.
The screen shows the reticle but has a black background.
I have followed your instructions to install the latest app but have issues.
If you experience a bug that is not resolved in the latest version of the software, please contact us right away with information about the phone and app version. We will evaluate your problem and work with you to resolve it.